Effective Date: 7/15/2025
Company Name: Roofer Reply AI (“we,” “us,” or “our”)
Website: rooferreplyai.com
This Privacy Policy describes how we collect, use, and protect your personal information when you use our services. By using our website or services, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, phone number, and email address
- Business name and address
- Payment information (processed securely via third-party providers)
b. Communication Data
- Phone call logs and transcripts
- Web chat conversations
- Appointment booking details
c. Technical Information
- IP address, browser type, and device information
- Cookies and usage data from our website or chat widget
2. How We Use Your Information
We use the collected information to: - Deliver and improve our services - Answer calls, respond to chats, and schedule appointments on your behalf - Send summaries, alerts, or follow-ups via email or SMS - Analyze performance and usage for service improvement - Process billing and manage accounts
3. Sharing of Information
We do not sell your data. We may share your information only with: - Trusted third-party service providers (e.g., CRM systems, calendar tools, payment processors) - Law enforcement if required by law - You or authorized users of your business
4. Data Storage and Security
We store all information on secure servers with industry-standard encryption. Access to data is limited to authorized personnel only.
5. Cookies and Tracking
We use cookies to: - Analyze website traffic and improve performance - Save user preferences for a better experience - Track interactions with our AI chat or call tools
You can manage or disable cookies in your browser settings.
6. Your Rights and Choices
You may: - Request access to your data - Ask us to correct or delete your personal information - Opt out of marketing emails or automated communication at any time
To make a request, contact us at [[email protected]].
7. Children’s Privacy
Our services are intended for business use only. We do not knowingly collect personal data from children under 13.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.
9. Changes to This Policy
We may update this Privacy Policy periodically. If changes are made, we will update the date at the top and notify users where appropriate.
10. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: [email protected]
Phone: 1 877-934-3377
Mail: 9736 San Vincente Way; Port Richey, FL 34668